Business Development & Client Relations Officer

About ISHEMA HUB Limited

ISHEMA HUB Limited is a Rwanda-based technology company dedicated to developing innovative, reliable, and high-quality digital solutions that help businesses and organizations improve their operations.
Our solutions and services include software development, digital communication platforms, payment solutions, enterprise applications, and systems integration.

Job Purpose

The Business Development & Client Relations Officer will be responsible for identifying new business opportunities, promoting the company's products and services, acquiring new customers, and maintaining strong relationships with existing clients.
The successful candidate will also support tender preparation, coordinate customer feedback, and work closely with the technical team to ensure customer satisfaction and business growth.
We are looking for someone who takes initiative, understands customer needs, and can turn business opportunities into measurable results.

Key Responsibilities

• Business Development & Sales

• Identify and pursue new business opportunities in public and private sectors.

• Promote ISHEMA HUB's technology products and services to potential customers.

• Generate leads, arrange client meetings, and conduct product presentations and demonstrations.

• Prepare commercial proposals, quotations, and business presentations.

• Follow up on prospective customers and convert opportunities into sales.

• Identify potential partnerships and new market opportunities.

• Maintain an updated sales pipeline and customer database.

• Work toward achieving agreed sales and business development targets.

• Client Relationship Management

• Build and maintain strong relationships with existing and prospective clients.

• Act as a primary contact for routine customer inquiries and follow-ups.

• Regularly engage customers to understand their needs and satisfaction levels.

• Collect customer feedback and communicate improvement requests to the technical team.

• Coordinate customer complaints and support requests to ensure timely resolution.

• Support customer onboarding, product training, and adoption.

• Identify opportunities to offer additional products and services to existing customers.

• Maintain accurate records of customer communications and follow-up activities.

• Tender & Proposal Coordination

• Monitor public and private tender opportunities relevant to the company's services.

• Review tender announcements, requirements, and submission deadlines.

• Coordinate the preparation of administrative, technical, and financial bid documents.

• Work closely with management and technical teams during tender preparation.

• Ensure tender submissions are complete and submitted on time.

• Maintain organized records of tender opportunities, submissions, and results.

• Follow up on tender clarifications, evaluations, and contract opportunities.

• Marketing & Product Promotion

• Support marketing initiatives to increase awareness of ISHEMA HUB's products and services.

• Assist in preparing product presentations, company profiles, and promotional materials.

• Support digital marketing campaigns and social media activities.

• Identify relevant business events, networking opportunities, and potential partnerships.

• Gather market information and provide insights into customer needs and competitor activities.

• Reporting & Business Coordination

• Prepare weekly and monthly business development reports.

• Track sales opportunities, customer engagement, and commercial activities.

• Coordinate customer requests and commitments with internal teams.

• Monitor assigned activities and ensure timely follow-up.

• Provide recommendations to improve customer experience and business performance.

• Perform other related duties assigned by management.

Qualifications & Experience

Education