Product Sales Manager

the Kenya Twyford Factory is established by Sunda International Group, with the Volume of total investment of 30 million dollars. Located in the vicinity of Umma University, Kajiado, it covers an area of nearly 300000㎡, 10 times than the local factory. In October 2016, the plant was put into production with its large scale, new equipments and high pr…

Product Sales Manager

ABOUT THE ROLE

• We are looking for an experienced and commercially driven Project Sales Manager to develop and secure building-material project opportunities across Kenya, with a strong focus on real estate, government, institutional, and large-scale construction projects.

• The successful candidate will be responsible for identifying project opportunities at an early stage, developing relationships with key decision-makers, converting project leads into tile and building-material procurement orders, and managing projects from initial opportunity through negotiation, supply, delivery, payment, and after-sales support.

• The ideal candidate should have a strong understanding of the Kenyan construction and real estate market, an established network among developers, contractors, consultants, architects, government project stakeholders, quantity surveyors, and procurement decision-makers, and proven experience in engineering/project sales.

• Experience in tiles, ceramics, sanitaryware, surfaces, or other building materials will be highly advantageous.

KEY RESPONSIBILITIES

PROJECT DEVELOPMENT & BUSINESS GENERATION

• Identify and develop new real estate, government, institutional, commercial, hospitality, and other large-scale construction projects across Kenya.

• Proactively build relationships with developers, contractors, consultants, architects, quantity surveyors, procurement teams, project managers, and other key stakeholders.

• Identify projects at the early planning, design, tender, procurement, and construction stages.

• Develop project leads into qualified business opportunities and ultimately into confirmed procurement orders.

• Build and maintain a strong project pipeline to achieve agreed sales targets.

• Take ownership of project sales targets and revenue generation.

PROJECT LIFECYCLE MANAGEMENT

Independently manage assigned projects from initial development through completion, including:

• Project Identification → Client Development → Specification → Quotation → Negotiation → Contract/Order → Supply Planning → Delivery → Installation/Inspection → Payment Collection → After-Sales → Project Closure

Responsibilities will include

• Understanding project requirements and specifications.

• Working with clients and consultants to identify appropriate product solutions.

• Preparing and presenting quotations and commercial proposals.

• Negotiating pricing and commercial terms within approved company guidelines.

• Coordinating orders and supply schedules with internal teams.

• Following up on production, stock availability, logistics, and delivery.

• Coordinating site deliveries and addressing project-related issues.

• Monitoring project progress through to completion.

• Following up on outstanding payments and supporting timely collection.

• Maintaining strong client relationships throughout the project lifecycle.

PROJECT SPECIFICATION & PRODUCT DEVELOPMENT

• Identify opportunities to have company products specified into upcoming projects.

• Work closely with architects, designers, engineers, quantity surveyors, contractors, and developers to promote appropriate product solutions.

• Understand project specifications and recommend suitable tiles, surfaces, sanitaryware, and complementary building products.

• Monitor changes in project specifications and procurement requirements.

• Identify opportunities to increase product penetration within existing projects.

CLIENT RELATIONSHIP MANAGEMENT

• Develop and maintain strong relationships with key project stakeholders.

• Establish trusted relationships with developers, contractors, consultants, procurement teams, government stakeholders, and other decision-makers.

• Conduct regular client and project visits.

• Understand client requirements and anticipate potential project needs.

• Maintain professional relationships throughout and after project completion.

• Develop long-term accounts and repeat business opportunities.

CUSTOMER COMPLAINT & PROJECT ISSUE RESOLUTION

• Take ownership of project-related customer complaints and execution issues.

• Handle concerns relating to product quality, delivery delays, product specifications, installation results, quantities, and other project requirements.

• Coordinate with relevant internal departments to establish the root cause and develop practical solutions.

• Ensure complaints are resolved promptly and professionally.

• Maintain clear records of complaints, actions taken, and final resolution.