Telesales Representative – Procurement Background

Accurex Consultants, being founded in 1998, is a Management Consulting center with a highly qualified team of dedicated management & human resource experts. We are the one stop Centre for all of your management and Human Resource needs.

Telesales Representative – Procurement Background

Job Role

• The Telesales Representative – Procurement Background is responsible for generating sales and business opportunities through telephone, email, and other approved communication channels while applying knowledge of procurement processes and purchasing requirements. The role involves contacting prospective and existing customers, identifying their needs, promoting products or services, preparing quotations, following up on orders, and coordinating with procurement, stores, and operations teams to support timely fulfilment and customer satisfaction.

PURPOSE OF THE ROLE

• Generate sales leads and convert prospects into customers through consistent telesales activity.

• Use procurement knowledge to understand customer purchasing processes, specifications, budgets, and supplier requirements.

• Build and maintain strong relationships with existing and prospective customers.

• Support achievement of sales targets, revenue growth, and customer-retention objectives.

• Coordinate customer orders, quotations, stock availability, and delivery follow-ups with internal teams.

• Maintain accurate customer records, sales pipelines, and activity reports.

DUTIES AND RESPONSIBILITIES

Lead Generation & Telesales

• Make outbound calls and follow up on enquiries to introduce products or services and generate sales opportunities.

• Contact prospective customers, purchasing officers, procurement teams, and existing accounts to identify business needs.

• Explain product or service features, pricing, availability, and value propositions clearly and professionally.

• Follow up consistently on leads, quotations, pending decisions, and inactive accounts.

• Achieve agreed daily, weekly, and monthly call, conversion, and sales targets.

Customer Needs & Procurement Coordination

• Engage customers to understand their specifications, quantities, purchasing timelines, budgets, and supplier requirements.

• Apply an understanding of procurement cycles, purchase requisitions, purchase orders, quotation comparisons, and supplier onboarding where relevant.

• Coordinate with the procurement or purchasing team to confirm product availability, sourcing options, lead times, and pricing.

• Ensure customer requirements are clearly documented and communicated to the relevant internal teams.

• Support preparation and submission of quotations, tenders, or other commercial documents where required.

Sales Conversion & Order Management

• Prepare and send quotations in line with approved pricing and commercial guidelines.

• Negotiate within authorised limits and escalate requests for discounts or special terms for approval.

• Follow up on quotations and convert qualified opportunities into confirmed orders.

• Coordinate order processing, purchase-order details, stock checks, dispatch, and delivery updates with relevant teams.