Customer Service Officer

The company opened its first manufacturing facility in Mombasa, Kenya, in 1962, rapidly widening its reach to include further countries in East Africa, and then Southern Africa. In 2003, all operating companies were reversed into the current holding company called Safal Investments Mauritius Limited and conduct its business across Africa as the Safal Grou…

Customer Service Officer

Key Responsibilities

• Liaise with distribution customers, project customers, and SBS customers to understand their requirements and provide timely support.

• Prepare accurate sales quotations and follow up with customers.

• Convert confirmed quotations into sales orders, ensuring product specifications, quantities, pricing, and delivery details are correct.

• Check customer account status, credit limits, and outstanding balances with support from Credit Control before processing or releasing orders.

• Ensure all system processes and internal procedures are followed and obtain the necessary approvals at each stage.

• Coordinate with sales, production, stores, and dispatch teams to ensure orders are fulfilled accurately and on time.

• Manage orders end-to-end, keeping customers informed of progress and resolving any issues.

• Maintain accurate records of quotations, sales orders, approvals, and customer communications.

• Follow up after delivery to confirm receipt and address outstanding concerns.

• Monitor on-time and in-full performance (OTIF)

• Monitor loading turnaround time (TAT) for assigned customers to ensure timely dispatch.

Requirements

Qualifications Required

• Minimum academic qualification: Bachelor’s degree in Business Administration, Supply Chain Management, Sales and Marketing, Logistics, or a related field.

• Added advantage: A relevant professional certification or diploma in Customer Service, Supply Chain Management, Logistics, or a related discipline.

• Professional registration: N/A

Experience Required

• At least one (1) to two (2) years of relevant experience in customer service, order management, logistics, or supply chain operations.