Customer Service Agent
Job Description
Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product…
Customer Service Agent
Job responsibilities:
- Manage and respond to live chat inquiries and support tickets.
- Handle inbound and outbound customer calls
- Provide customer support through chat channels, ensuring timely and accurate responses.
- Customer issue follow up and inquiries to ensure prompt resolution.
- Attaining the required Customer satisfaction rate.
- Attain daily clearance and response rate below 3min
Requirements
- Typing speed of 40 words per Minute
- Degree or diploma in a Business-related Course
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