L1 Customer Support Agent – Kenya
Job Description
The betPawa brand is owned and powered by pawaTech and licensed to local operators in each market. These licensed partners manage the brand and customer service teams locally. Their local knowledge helps us tailor the betPawa experience and provide the best possible support to customers in every country we are in.
L1 Customer Support Agent – Kenya
What You’ll Be Doing
- As a customer support agent, ensure all our clients’ needs are met as they navigate through our product.
- Assist customers through all available engagement channels.
- Be open to having a flexible and dynamic working schedule.
- Promote the value of the product through a wonderful customer experience.
- Review customer complaints and concerns and seek to improve the customer experience.
- Carry out callout exercises to educate clients on existing and new products.
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