Operations Lead

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.

Operations Lead

DUTIES AND RESPONSIBILITIES

• Executive Support: Manage the Managing Director’s calendar, meetings, correspondence, travel arrangements, reports and follow-up on agreed actions.

• Clinic Administration: Oversee reception, patient registration, appointment scheduling, enquiries and complaint resolution to maintain a positive patient experience.

• Office Operations: Coordinate facilities, equipment, supplies, maintenance and IT support to maintain uninterrupted daily operations.

• Procurement: Coordinate supplier sourcing, quotations, purchase orders, deliveries, stock replenishment and contract renewals in line with approved budgets and procedures.

• HR Administration: Support recruitment, onboarding, employee records, leave administration, job descriptions and staff KPI coordination.

• Staff Supervision: Allocate tasks, monitor performance and ensure administrative and front-office responsibilities are completed within agreed timelines.

• Financial Administration and Reporting: Track administrative expenditure, maintain accurate records, prepare operational reports and recommend improvements to processes and internal controls.

• Compliance and Records: Maintain accurate contracts, employee documentation and administrative records, ensuring confidentiality, timely renewals and appropriate approvals.

MEASURABLE OUTCOME

• Accurate patient registration and record management, efficient appointment coordination, and courteous, empathetic service to patients.

• Smooth day-to-day clinic operations, with patient concerns, operational challenges, and service disruptions addressed promptly and effectively.