Key Accounts Parts Sales Executive

Inchcape is a leading independent global automotive distributor, acting as brand custodian for major automotive OEMs in 31 countries. Inchcape handles product planning, brand positioning, logistics, marketing, network management, sales and aftersales for 30 OEMs including Toyota, BMW, JLR and Subaru. Inchcape is a market leader: the OEM distribution partner of choice in small to medium-sized markets. The Group is pursuing a strategy of growth, both organically and by acquiring distribution businesses globally.

Key Accounts Parts Sales Executive

Our Machinery Unit is seeking a Key Accounts Parts Sales Executive to join our team. In this role you will drive parts sales growth, develop strategic customer relationships and expand Inchcape’s Aftersales business across Kenya.

In this position, you will:

• Drive parts sales and business development by promoting New Holland Genuine Parts, FleetPro Parts and lubricants to existing and prospective corporate, government, institutional and large commercial customers, achieving agreed sales and gross profit targets.

• Develop new business opportunities by identifying and acquiring key accounts, exploring new market segments, and leveraging customer equipment populations and maintenance requirements to generate parts sales.

• Manage strategic customer accounts by building and maintaining strong relationships with key customers, understanding their parts requirements and purchasing plans, and developing account strategies to increase sales and customer retention.

• Identify and secure bulk orders by pursuing large-volume parts requirements, tender opportunities and parts supply agreements, preparing commercial proposals and negotiating terms within approved pricing and margin guidelines.

• Strengthen customer engagement by conducting regular customer visits, following up on enquiries and quotations, monitoring outstanding orders and ensuring timely responses to customer requirements.

• Coordinate parts supply and customer support by working closely with Branch Parts Teams, Service, Finance and other relevant departments to ensure product availability, effective order fulfilment and resolution of customer issues.

• Drive revenue and profitability by identifying opportunities to increase parts sales, growing repeat business, improve customer purchasing frequency and maximize gross profit in line with approved commercial guidelines.

• Monitor sales pipelines and forecasts by maintaining accurate records of customer opportunities, expected order intake, quotations and sales prospects to support effective business planning and target achievement.

• Analyze market trends and competitor activity by monitoring competitor pricing, customer purchasing behavior, market developments and emerging opportunities to inform sales strategies and strengthen Inchcape’s competitive position.

• Track and report sales performance by monitoring key account revenue, gross profit and sales volumes against agreed targets, preparing regular performance reports and providing actionable market feedback to management.

• Support customer retention and satisfaction by proactively addressing customer concerns, identifying opportunities to improve delivery service and ensuring a consistent, professional customer experience throughout the sales process.