Business Development Executive

Adept Systems is a Kenyan company established in 1994, providing a full range of management consultancy services in the areas of human resources

Business Development Executive

Job Purpose

• Our client in the money transfer business is looking to onboard a Business Development Officer who will be responsible for identifying and converting new business opportunities to grow their customer base, transaction volumes, and revenue. The role will focus on acquiring corporate and individual customers, developing agent and institutional partnerships, supporting the growth of remittance corridors and strengthening existing customer and partner relationships.

Key Responsibilities

• Identify, pursue and convert new business opportunities among corporates, SMEs, institutions, organisations and other customers with international payment needs.

• Develop and manage a pipeline of prospective customers, agents and commercial partners through research, networking, referrals and other approved business development channels.

• Assess prospective customers’ payment needs and present suitable services through meetings, proposals, quotations and presentations.

• Coordinate the onboarding and activation of new customers and partners with the relevant internal teams.

• Deliver agreed customer-acquisition, transaction-volume, revenue, account-activation and retention targets.

• Identify, assess and support the development of relationships with agents, financial institutions, payment providers and other commercial partners.

• Manage assigned customer and partner relationships, understand their changing needs and identify opportunities to increase transaction frequency, value and use of the client’s services.

• Monitor customer and partner performance and coordinate the resolution of commercial, operational or service-related issues affecting the relationship.

• Research remittance flows, customer demand, competitor activity, pricing and payment options to identify opportunities within existing and potential remittance corridors.

• Support the assessment, development, implementation and monitoring of approved remittance corridors, products and commercial partnerships.

• Gather and analyse market, customer and competitor information and recommend improvements to the client’s products, pricing, services and customer experience.

• Support marketing campaigns, business forums, industry events and other activities aimed at reaching priority customer segments and markets.

• Maintain accurate and current records of leads, customer engagements, proposals, conversions, account activity and partner performance.

• Prepare timely business development reports covering pipeline progress, customer acquisition, transaction volumes, revenue, market developments and performance against assigned targets.