Country Sales Manager

Country Sales Manager

BrighterMonday Consulting

Management & Business Development

Today

Easy apply

New

Kampala

Full Time

IT & Telecoms

USh
More than 10,000,000+

Share link

Share on WhatsApp

Share on LinkedIn

Share on Facebook

Share on Twitter

Share via SMS

Job summary

The Country Manager serves as the primary commercial leader for Uganda, overseeing an integrated operation that combines Sales, Account Management, and Customer Support into one leadership role.

Min Qualification:

Bachelors

Experience Level

Mid level

Experience Length

5 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Uganda

Job descriptions & requirements

Country Manager Position

Sales, Account Management & Customer Support | Uganda Market

Role Overview

The Country Manager serves as the primary commercial leader for Uganda, overseeing an integrated operation that combines Sales, Account Management, and Customer Support into one leadership role.

Key Characteristics:

● End-to-end responsibility for market growth and customer success

● Operates as a "one-person general manager" for the country's commercial operations

● Reports directly to: Head of Commercialization

● Manages the complete customer lifecycle: acquisition → onboarding → support → renewal

Key Responsibilities

• Sales & Market Growth

ObjectiveDrive new business development and expand company's footprint

● New School Acquisition: Own and achieve a new sales quota for the market

● Local Sales Strategy: Develop country-specific sales plans aligned with company strategy

● Key Deals & Partnerships: Lead high-stakes negotiations with:

○ Large school networks

○ Educational organizations

○ Government bodies and ministries

○ Strategic partners (telecoms, distributors)

• Account Management & Customer Success

ObjectiveMaximize retention and expand existing client relationships

● Renewals & Churn Prevention:

○ Target: ≥97% customer retention (annual churn <3%)

○ Proactive engagement before subscription expiry

○ Monitor and intervene with at-risk schools

● Upselling & Expansion:

○ Target: ~30 product licenses/modules added annually

○ Achieve "3X" upsell quota

○ Drive Net Revenue Retention (NRR) > 100%

● Relationship Management: Serve as primary account manager for key clients, maintain high NPS scores

• Customer Support & Service

ObjectiveEnsure excellent post-sales support and user satisfaction

● Support Operations:

○ Maintain fast response times (meet SLA targets)

○ High First Contact Resolution (FCR) rate

○ Target: ~85%+ support satisfaction (CSAT)

● Escalation Management: Personally handle complex, urgent, or sensitive issues

● Process Improvement: Update knowledge base, analyze trends, provide feedback to the Product team

• Leadership & Operations

● Team Leadership: Manage the local team across all three functions

● Operational Oversight: Monitor KPIs, provide regular reports to the Head of Commercialization

● Budget Management: Optimize spend and ensure compliance with company policies

Regulatory Compliance & Legal Affairs

Regulatory Compliance

● Educational Sector Compliance:

○ Ensure operations comply with Ugandan education laws

○ Obtain necessary licenses and registrations

○ Meet national educational standards

● Data Protection & Privacy:

○ Comply with Uganda's data protection laws

○ Implement robust security measures for student information

○ Train the team on data handling requirements

● Tax Compliance: (in coordination with Finance Team)

○ Support the Finance Team on VAT, income tax, and withholding tax

○ Coordinate with Uganda Revenue Authority

Legal & Contractual Management

● Contract Management: Review and approve customer contracts within authority limits

● IP Protection: Protect company's intellectual property in Uganda

● Dispute Resolution: Manage customer disputes, coordinate with the legal team when needed

External Relations

● Coordinate with auditors, banks, and mobile money providers

● Maintain relationships with government officials and regulatory bodies

● Work with the Uganda Investment Authority and other agencies

Core Capabilities Required

• Leadership & People Management