General Manager

General Manager

HR Studio

Management & Business Development

Today

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New

Kampala

Full Time

Banking, Finance & Insurance

USh
2,500,000 - 3,000,000

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Job summary

The General Manager is responsible for the overall leadership, strategic direction, and operational performance of the business.

Min Qualification:

Bachelors

Experience Level

Senior level

Experience Length

4 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Uganda

Job descriptions & requirements

DepartmentExecutive Management

Reporting ToManaging Director / Board of Directors

Duty StationKampala, Uganda, with some travel when required

Job Purpose

The General Manager is responsible for the overall leadership, strategic direction, and operational performance of the business. The role oversees two business arms:

• Telecom franchise focused on mobile money float management, agent/dealer support, and new customer connections within designated territories
• Financial services business offering logbook-secured loans.

The role ensures the efficient execution of sales and distribution strategies, operational efficiency and process optimisation, regulatory compliance, financial performance, and sustainable business growth.

Key Responsibilities

• Strategic Leadership and Business Growth
• Develop and implement business strategies aligned with organisational goals.
• Drive revenue growth across telecom franchise and loan portfolios.
• Identify new market opportunities, partnerships, and expansion strategies.
• Provide strategic guidance to enhance competitiveness and market positioning.

• Telecom Franchise Operations Management
• Oversee mobile money float distribution and liquidity management systems.
• Ensure efficient onboarding and support for agents/dealers in assigned territories.
• Monitor activation of new telecom connections and service uptake.
• Maintain strong relationships with telecom partner stakeholders and ensure SLA compliance.

• Financial Services Business Oversight (Logbook Loans)
• Oversee loan origination, appraisal, approval coordination, and disbursement.
• Ensure sound credit risk management and portfolio quality.
• Monitor loan recovery rates and enforce effective collections strategies.
• Ensure proper valuation and security management of logbook collateral.

• Sales and Distribution Leadership

Lead sales teams to achieve monthly and annual targets.
Develop and monitor territory sales plans and performance dashboards.
Ensure optimal coverage and productivity across the distribution network.
Drive customer acquisition and retention strategies.