Executive Housekeeper / Housekeeping Manager

BrighterMonday Consulting

Hospitality & Leisure

Today

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Mombasa

Full Time

Hospitality & Hotel

Confidential

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Job summary

To provide leadership in the day-to-day running of the Hotel Rooms, Public Areas and Laundry Services

Min Qualification:

Bachelors

Experience Level

Mid level

Experience Length

5 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Kenya

Job descriptions & requirements

CompanyReef Hotel

Reporting ToGeneral Manager

Direct Reports / Departments Under Responsibility

• Rooms and Public Areas

• Laundry Services

Lateral Relationship

A member of the Management Team. Cooperates with other Heads of Departments in creating synergies and cordial inter-departmental working relationships.

Job Purpose

To provide leadership in the day-to-day running of the Hotel Rooms, Public Areas and Laundry Services. The Executive Housekeeper / Housekeeping Manager strives to promote excellent customer experience while providing world-class products and services.

• Leadership

1.1 Brand Leadership

● Be the Champion in promoting the Hotel Brand.

1.2 Target Management

● Assume responsibility for tracking targets, reporting on targets, achieving targets and finding ways to surpass targets.

1.3 Team Leadership and Development

● Motivate high-performing departmental teams by mentoring team leaders who have credibility throughout the organization.

• Operational Management

2.1 Departmental Management

● Provide supervision and management of the day-to-day affairs of the Department within policies established and agreed by Management.

2.2 Housekeeping Operations

● Lead the Housekeeping team in ensuring that all guest rooms and public areas are kept sparkling clean for the purpose of guests' comfort.

2.3 Laundry Operations

● Lead and supervise Laundry Services to ensure that all hotel linen, uniforms and guest laundry are cleaned, processed and maintained to the required standards.

2.4 Standard Operating Procedures and Compliance

● Ensure that team members have been adequately trained on the SoP’s and there is 100% compliance in the implementation.

2.5 Operational Planning and Improvement

● Based on targets agreed by the General Manager, recommend any improvements or changes to these plans based on business performance, operational requirements and customer feedback.

2.6 Performance Reporting

● Prepare periodic progress reports on performance for the Department to be submitted to the General Manager.

2.7 Staff Planning and Deployment

● Ensure effective planning, scheduling and deployment of Housekeeping and Laundry staff to meet operational requirements.

2.8 SOP Development and Implementation

● Develop and implement standard operating procedures (SoP’s) for Rooms, Public Areas and Laundry Services.

2.9 Staff Performance Management

● Conduct monthly reviews of staff performance with a view to either replacing staff, promoting staff or changing staff positions based on their competence.

• Exceptional Customer Services

3.1 Guest Satisfaction and Feedback

● Establish a guest satisfaction feedback system relating to cleanliness, rooms and laundry services.