Customer Care Representative
Job Description
Doulas by the Bay (DBB)
Customer Service & Support
6 days ago
Easy apply
New
Featured
Remote (Work From Home)
Full Time
Healthcare
Confidential
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Job summary
The ideal candidate communicates naturally and compassionately, pays close attention to details, and can confidently manage multiple conversations without making families feel rushed or overlooked.
Experience Level
Mid level
Experience Length
7 years
Language Requirement
English
Working Hours:
Full Time - 8 to 5
Applicant Location
Remote (Work From Home), Kenya
Job descriptions & requirements
CompanyDoulas By The Bay
LocationCalifornia
ScheduleFull-time, California hours
Position Summary
We are looking for a warm, dependable, and highly organized Customer Care Representative to support families throughout their journey with Doulas By The Bay.
The Customer Care Representative is often the first person a family speaks with, so this role is essential to creating a welcoming and trustworthy experience. You will
respond to inquiries, answer questions, qualify potential clients, coordinate consultations and doula interviews, complete timely follow-ups, support onboarding, and check in with families after services begin.
Key Responsibilities
Respond promptly and professionally to inquiries received by phone, email, text message, WhatsApp, and other company communication channels.
Communicate with families in a warm, respectful, concise, and personalized manner.
Ask thoughtful questions to understand the family’s due date or baby’s age, location, preferred type of support, schedule, and payment or insurance needs.
Answer general questions about birth doula, postpartum day, overnight newborn, lactation, and parent education services.
Help families understand the next steps without using high-pressure sales language.
Ask clients whether they prefer to continue communicating by text, phone, or email.
Qualifications
7 years of Previous customer service, administrative, scheduling, or client care experience.
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