Key Account Manager

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Key Account Manager

Job Description

• Contribute to the reduction and prevention of Churn.

• Contribute to the cost savings target of the business.

• Monitor usage for customers and propose the appropriate plans to spur usage with the goal of increasing Revenues.

• Build and maintain relationships with customers through health campaigns.

• Ensure the effective management of the customer requests maintaining high achievement in all quality critical matrices.

• Develop and demonstrate a thorough understanding of the customer needs and issues.

• Based on Client interactions, monitoring of key metrics and revenue reporting, provide early identification of churn to mitigate potential client issues or dissatisfaction.

• Identify opportunities to turn dissatisfied customers into satisfied customers.

• Follow the laid down processes and procedures to effectively carry out Retention tasks and impact positively on the Revenues.

• Work cross functionally to address issues raised through client interactions.