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Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring…

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SDR Supervisor

About the Role

• We are seeking a highly motivated SDR Supervisor to lead, develop, and mentor a high-performing Sales Development team. This role is responsible for driving team performance, coaching SDRs, ensuring KPI achievement, maintaining operational excellence, and fostering a culture of accountability and continuous improvement.

• The ideal candidate has a strong background in sales leadership, outbound sales environments, and performance management, with the ability to motivate teams and deliver consistent results.

Key Responsibilities

• Lead, coach, and develop a team of SDRs to achieve and exceed performance goals.

• Monitor and manage key sales metrics, including outbound calls, lead generation, meeting bookings, conversion rates, CRM accuracy, and productivity.

• Conduct regular coaching sessions, performance reviews, and one-on-one meetings.

• Create and implement Performance Improvement Plans (PIPs) when necessary.

• Lead quality assurance initiatives, including call reviews, role-playing exercises, and training sessions.

• Ensure compliance with sales processes, prospecting frameworks, CRM standards, and communication guidelines.

• Analyze performance data and prepare daily, weekly, and monthly reports.

• Identify opportunities for process optimization and operational efficiency.

• Collaborate with leadership to execute sales strategies and improve team performance.

• Develop future team leaders and promote professional growth within the organization.

Qualifications Required

• Minimum 3 years of leadership experience in:

• SDR/BDR Team Management

• Outbound Sales

• Call Center Operations

• Appointment Setting

• High-Volume Sales Environments

• Proven experience managing KPI-driven sales teams.

• Advanced or Fluent English communication skills.

• Strong leadership, coaching, and people-management abilities.

• Excellent analytical, reporting, and organizational skills.

• Experience managing CRM and sales technology platforms.

Preferred Technical Experience

• Salesforce

• HubSpot

• Apollo.io

• Dialers and Sales Automation Tools

• Sales Reporting Platforms

Ideal Candidate

• Results-driven leader with a strong sense of accountability.

• Exceptional coaching and mentoring skills.

• Comfortable working in fast-paced, high-performance environments.

• Strong problem-solving and decision-making capabilities.

• Passionate about team development and continuous improvement.

• Able to motivate teams and drive consistent sales performance.

Technical Support Specialist

About the Role.

• We are looking for a Technical Support Specialist to provide exceptional support for payroll and HR technology platforms. The ideal candidate will have experience supporting users of payroll, HCM, PEO, or similar systems, helping resolve technical issues while ensuring a positive client experience.

• This is an excellent opportunity for a customer-focused professional who enjoys troubleshooting, problem-solving, and supporting critical business processes related to payroll and human resources.

Key Responsibilities.

• Provide technical support for payroll and HR software platforms.

• Troubleshoot and resolve user issues related to payroll processing, employee records, system configurations, and platform functionality.

• Respond to client inquiries via email, phone, and ticketing systems.

• Document support cases, resolutions, and troubleshooting steps.

• Escalate complex issues to internal teams when necessary.

• Assist users with system navigation, best practices, and feature adoption.

• Monitor and track support requests to ensure timely resolution.

• Collaborate with implementation, operations, and product teams to improve the overall customer experience.

• Maintain high levels of customer satisfaction through professional and timely support.

Required Qualifications.

• Minimum of 1 year of experience in Technical Support, Help Desk, Customer Support, or a related role.

• Experience working with Payroll, HCM, PEO, HRIS, or similar workforce management platforms.

• Basic understanding of payroll processes and HR operations.

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong customer-service mindset and attention to detail.

Talent Sourcing Specialist