Digital Health Systems Strengthening Officers

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Digital Health Systems Strengthening Officers

The Opportunity:

• The RDHSO provides technical capacity strengthening for the government-led implementation of Community Health Digital transformation. This includes supporting Digital Health service delivery within the assigned regions and offering Technical Assistance (TA) to Sub-national heath teams (County and Sub-County) to strengthen support systems for users of community health digital solutions.

Roles and Responsibilities:

Capacity Strengthening and Technical Assistance (TA) (30%)

• Support counties to establish or strengthen existing digital health governance structures such as steering committees, technical working groups, and digital oversight forums, ensuring digital transformation is embedded within existing health system structures.

• Train, coach and mentor government staff to enable them to effectively implement, maintain and support community health digital systems

• Review existing digital health policies, standards, and operational procedures and make recommendations for improvement to ensure alignment with national digital health and ICT frameworks

• Support development of digital health governance and leadership structures with clear roles and responsibilities

• Support development and dissemination of digital job aids, user guides, and troubleshooting manuals to enhance system ownership and user proficiency.

• Facilitate peer learning sessions and promote continuous knowledge sharing across counties.

Coordination, Reporting, and Stakeholder Engagement (15%)

• Participate in County and Sub-County Health Management Team meetings, technical working groups, and review forums to strengthen government structures in addressing digital health issues and challenges.

• Collaborate with partners to align county and national digital health priorities and implementation plans.

• Develop weekly technical support reports summarizing progress, issues, and capacity-building activities.

• Create awareness and drive adoption of national digital health standards, policies, and guidelines.

Data Quality and System Performance Monitoring (10%)

• Support counties in monitoring synching rates of end user devices to ensure timely data availability for performance management and reporting

• Support counties to establish processes for regular data verification and quality reviews by CHMT and Sub County teams

• Document and share key system performance issues and resolutions to build institutional knowledge.

• Promote data use for decision-making at all levels of government in support of service delivery and performance management.

• Contribute to development of regional digital performance dashboards to track progress and gaps.

Change, Incident and Problem Management (25%)

• Provide Technical Assistance to counties in developing and implementing procedures for controlled rollout of Digital Health Solution updates, configurations, and patches

• Support the county to develop an incident management process for identifying, responding to, and resolving unplanned interruptions to services to restore normal operations as quickly as possible and minimize impact to service delivery

• Support the county to develop and maintain incident logs and known-error documentation to build a knowledge management repository.