Chief Technology and Product Officer

At Living Goods we empower people to improve the health of their families, friends and communities. Living Goods supports networks of ‘Avon-like’ health entrepreneurs who go door to door to teach families how to improve their health and wealth and sell life-changing products such as simple treatments for malaria and diarrhea, safe delivery kits, fortified …

Chief Technology and Product Officer

About the Role

• The Chief Technology and Product Officer (CTPO) provide the technology, product and AI leadership that makes Living Goods a global benchmark for digitally enabled and intelligent community health systems. The role holds technology and product strategy as a single accountability. Working in close partnership with Governments and with the Program team, the CTPO turns priorities into digital products and platforms that can work at scale and within Government systems and into strategic engagement with Governments and technology partners.

• The role spans two areas. The first is product and technology delivery: deciding how solutions are designed, built, secured and run, and making sure they generate the data needed to show their impact. The second is government partnership: working with ministries of health and national digital health authorities to strengthen their community health information systems, align Living Goods’ work with national digital health strategies and standards, and build the government capacity needed for solutions to be owned and sustained within public systems over the long term. Because much of this work runs on government-owned systems and third-party or open-source platforms, a significant part of the role is influencing technology decisions made by others, alongside direct ownership of Living Goods’ own products.

Reporting Scope

• The CTPO reports to the Chief Executive Officer and serves as a member of the Global Executive Team, with direct oversight of the Director, Software Engineering; the Head of Products and AI; and Director, Digital Health and Government Partnerships. The role is accountable for technology strategy and architecture, the digital product strategy and portfolio governance, data and AI governance, engineering delivery and quality, technology investments, the scaling of digital health systems into government ownership, and technical government engagement, in alignment with Living Goods’ delegation of authority framework.

Key Responsibilities

Technology and Product Strategy    30% of time

• Set and own a single technology and product strategy, aligned with Living Goods’ organizational and country strategies.

• Prioritize the digital investment portfolio against health impact, cost-effectiveness and government adoption, and decide which work to start, continue or stop.

• Set the build, buy, partner or adopt policy and apply it to all significant technology decisions.

• Assess emerging technologies, including AI, and decide which to adopt.

• Track technical debt and lead a funded plan to reduce it.

• Manage technology budgets and cloud spend within restricted donor funding.

Product Management and Delivery    20% of time

• Own the product roadmap across all software build lines.

• Oversee delivery governance, covering intake, prioritization, release readiness and post-release review.

• Oversee the product management function, including its standards and resourcing.

• Embed hypothesis-based testing, so that new ideas are tested at small scale before further investment.

• Ensure products generate the data needed to monitor use and demonstrate impact.

Architecture, Engineering and Security    15% of time

• Set architecture and engineering standards for scalable, interoperable and reliable solutions that work offline on low-cost devices and on a national scale.

• Own platform strategy across country deployments, including upgrade paths, country variation and supplier exit options.

• Oversee engineering quality, delivery predictability, and operational performance.

• Oversee cybersecurity, secure development practice and technology risk management.

• Ensure business continuity, monitoring, and incident response for systems that support clinical decisions.

Data, Analytics and AI    10% of time

• Define and lead the implementation of a responsible and safe AI strategy.

• Lead the organization-wide roll-out of the data platform, with information products tailored to each audience.

• Oversee data governance, quality, security, privacy, and access in line with national regulations.