Program Excellence Officer – (PEO)

At Living Goods we empower people to improve the health of their families, friends and communities. Living Goods supports networks of ‘Avon-like’ health entrepreneurs who go door to door to teach families how to improve their health and wealth and sell life-changing products such as simple treatments for malaria and diarrhea, safe delivery kits, fortified …

Program Excellence Officer – (PEO)

Purpose of the Role

The Program Excellence Officer (PEO) plays a central role in coordinating, implementing, and monitoring Living Goods’ Technical Assistance (TA) model within an assigned county. The PEO ensures the delivery of high-quality, data-driven, and government-aligned technical support to strengthen community health systems. The position works closely with the County Health Management Team (CHMT) and other partners to institutionalize TA interventions, promote performance management, and build sustainable capacity for effective service delivery.

• High performance (Achievement of KPIs)

• Quality standards

• Institutionalization of PM best practices- rigorous target setting, accountable supervision, effective cascade training through PCNs, effective data use by the County (at all levels) for decision making, County Digital capacity

• Documentation and Knowledge management

• County commitment and ownership (Champions)

Roles and Responsibilities:

Program Coordination & Implementation (30%)

• Coordinate day-to-day implementation of Living Goods’ TA model activities in the assigned county, ensuring alignment with County and MOH priorities.

• Lead development, execution, and tracking of county-level TA workplans, ensuring timely delivery of trainings, supervision activities, review meetings, and other planned interventions.

• Monitor progress of county-level Improvement Operational Plans (IOPs), identify bottlenecks, and escalate issues requiring higher-level support.

• Facilitate cross-functional coordination with digital health, MEAL, technical, and finance teams to ensure cohesive delivery of TA activities.

• Influence adoption and institutionalization of supervision frameworks and support implementation of innovative solutions that strengthen county health systems.

Technical Assistance & Capacity Strengthening (20%)

• Strengthen CHMT and SCHMT capacity in supervision, data use, planning, budgeting, and performance management practices.

• Provide hands-on mentorship to county and sub-county teams, promoting evidence-based decision-making and continuous learning.

• Coordinate county and sub-county review forums, ensuring integration of data insights, digital tools, and adaptive management.

• Collaborate with Digital Health teams to enhance effective use of eCHIS and other systems for monitoring and reporting.

• Document and disseminate lessons learned, innovations, and success stories to inform ongoing program improvement.

Partnership & Stakeholder Engagement (15%)

• Serve as the focal liaison between Living Goods and the County Department of Health, maintaining strong communication and collaborative relationships.