Service Centre Parts Clerk

Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. The company quickly expanded its operati…

Service Centre Parts Clerk

Role Purpose

• To receive, record, store, issue spare parts, stocks and materials in the Service Centre and ensure their security and records accuracy and to ensure availability of spare parts for repairs at all times.

Responsibilities

• Issue requested and approved spare parts to Technicians via laid down ISO processes and procedures.

• Assist Technicians in getting correct part numbers and substitutes for parts.

• Monitor minimum order levels and coordinating same trends with the Service Centre Manager.

• Monitoring inventory levels and place timely orders for parts to ensure fill rate is at 90%.

• Management of pending parts requisition and co-ordination of same with the Service Centre Manager to ensure timely delivery of parts for pending repair jobs.

• Update and keep track of current pending parts requirements and recommend it to part-in charge for immediate parts order.

• Ensure the Parts Store Management and the Security of Company Assets.

• Cycle counting of random and selected inventories to curb loss and keep stock accuracy at 100%.

• Sales of spare parts to customers.