Relationship Manager

VisionFund Kenya formerly known as KADET Ltd was founded by World Vision Kenya in 2000, with an aim to establish a microfinance organization that would institutionalize professionalism in effective credit intermediation and economic empowerment through business support for remote communities. Over the years, VisionFund Kenya has steadily developed a dominant…

Relationship Manager

The Branch manager shall take the leadership role at the Branch and mentor the Branch staff towards the achievement of VFK’s Mission, Vision, and Strategic Objectives. Ensure the Branch attains high standards of Customer Service and customer Retention and excellent compliance with internal and local regulations. Develop and maintain critical relationships at the Branch to enhance business Development. Be a marketing champion for the products and services of VisionFund Kenya MFI within the area coverage.

Key responsibilities and weighting (tasks & outputs)

Credit Risk & Operational Compliance

• Implements policies, procedures, and internal controls at the branch

• Oversee accurate client assessments, credit appraisals, and loan approvals.

• Conduct regular credit committee meetings and loan quality reviews.

• Monitor field activities, delinquency trends, and enforce early recovery strategies.

• Ensure adherence to regulatory and institutional policies including Know Your Customer   (KYC), Anti-Money Laundering (AML), and data privacy.

• Prepare for internal and external audits; close 85% of issues within 90 days

Branch staff Supervision &Development

• Planning the Branch staffing and Evaluating existing staff in accordance with management decisions/directions;

• Ensures that the branch staff maintains very high morale, and identifies capacity building/training needs.

• Undertakes periodic performance appraisals and staff development plans.

• Conduct regular coaching, performance reviews, and productivity assessments for staff.

• Identify and mentor at least one high-potential team member per year.

• Implement action plans from “Our Voice” staff engagement surveys.

• Support staff wellness, disciplinary procedures, and HR compliance.

• Achieve staff retention rate of 90% or higher.

Financial Performance & Growth

• Achieve branch disbursement, client acquisition, collection, and profitability targets.

• Maintain Portfolio at Risk (PAR > 1 day) below 5% and ensure write-offs are minimized.

• Lead local business development initiatives, including marketing and community outreach.

• Promote financial inclusion by growing new clients and retaining at least 90% of existing ones.

• Ensure timely turnaround for loan applications and approvals to maintain efficiency.

Digital Tools Utilization

• Ensure full usage of the core banking system, digital field applications, and MIS platforms.

• Monitor loan origination, disbursement, and collections through system dashboards.

• Train staff and clients on using digital channels to enhance efficiency and access.

• Branch efficiency and awareness of digital platforms

Planning

• Develop the branch business plan and annual work plans and submit the plan for further deliberations at the wider Operations team