Field Technician – GRA
Job Description
Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-ri…
Field Technician – GRA
Key Duties and Responsibilities
- 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
- Proactive monitoring of equipment and facilities
- Assist network installation, testing and commissioning, bringing into service, integration
- Cross connects and jumping
- Assist to maintain records, inventory and spares
- Assist to receive equipment, bench test, storage and RMA return handling
- Assist with incident and problem resolution as directed by NOC / TAC
- Provide Service Desk cover as required
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and projects as requested by the Programme Manager
- Drive company vehicles as required
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