Quality Supervisor – CKD

Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. The company quickly expanded its operati…

Quality Supervisor – CKD

Job Purpose

• To ensure that all CKD-assembled appliances consistently meet Hotpoint’s quality, safety, and performance standards by overseeing quality control processes, driving compliance with established specifications and procedures, preventing defects, and fostering a culture of continuous improvement throughout the production process to deliver reliable products and enhance customer satisfaction.

Job Responsibility and Accountability

• Supervise daily quality control activities for CKD assembly of free-standing cookers, including incoming, in-process, final inspection, and product release checks.

• Ensure all cooker assemblies comply with approved specifications, drawings, work instructions, safety requirements, and Hotpoint quality standards.

• Ensure daily targets is achieved with strong focus on First-Time-Yield (FTY) production and zero defect

• Coordinate and guide production teams to prevent defects and maintain consistent workmanship across all assembly stations.

• Monitor critical quality points including component fitment, gas/electrical safety checks, visual finish, functionality, labeling, packaging, and final product conformity.

• Investigate non-conformities, customer complaints, rework trends, and process deviations, then drive root-cause analysis, containment, corrective action, and preventive action closure.

• Maintain accurate quality records, inspection reports, defect logs, audit findings, rework reports, and product release documentation.

• Conduct process audits, 6S checks, and quality Gemba walks to verify compliance with standard operating procedures and identify improvement opportunities.

• Train and coach production Fitters/Assemblers/Operators on quality standards, inspection methods, defect identification, safe product handling, and first-time-right practices.

• Analyze quality performance data and report recurring defects, process gaps, and improvement actions to the Production Manager and relevant stakeholders.

• Support supplier quality feedback, incoming part quarantine, concession control, and coordination of quality-related actions with warehouse, procurement, maintenance, and after-sales teams.

• Leadership

• Ability to lead production teams toward consistent adherence to quality standards and daily quality objectives.

• Ability to coach teams on defect prevention, root-cause thinking, problem solving, process discipline, and ownership of quality at source and build a quality-first culture.

Key Internal & External Relationships

• Collaborate with production supervisor, and operators to ensure CKD assembly is completed to approved quality and safety standards.