Submit CVs – New Recruitment

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent

Regional Training Officer

Key Responsibilities

• Lead the end-to-end onboarding journey for new sales teams in your region by facilitating structured orientation, embedding SunCulture’s sales process, and ensuring agents are equipped to succeed within their first 30–60 days.

• Design and deliver a region-specific training strategy aligned to national sales goals, incorporating digital modules, live sessions, and field immersion — with continuous iteration based on agent performance trends.

• Use sales performance data (via BI and LMS) to build personalized training plans for field sales teams, with clear learning goals, field mentorship, and follow-up milestones.

• Own field coaching as a core function by conducting routine shadowing visits, modeling desired sales behaviors, and providing timely, actionable feedback to improve productivity and customer experience.

• Collaborate with Regional Sales Managers and Sales Team Leads to identify skills gaps, build targeted interventions, and co-own performance improvement for underperforming clusters.

• Support recruitment efforts by participating in assessments and agent interviews, ensuring selection criteria match field realities and competency expectations.

• Drive agent lifecycle management by engaging in retention check-ins, capturing training impact, and contributing to agent recognition and career growth conversations.

• Develop, digitize, and maintain training content on the Learning Management System (LMS), ensuring ease of access, completion tracking, and compliance with SunCulture standards.

• Champion systems adoption within the sales team by demystifying tools, supporting training needs, and driving field confidence in using SunCulture’s digital ecosystem.

• Track training budgets and resource usage, ensuring all activities are cost-effective, high impact, and aligned to SunCulture’s sales strategy and training philosophy.

Key Requirements

• Passionate about developing others’ capabilities and empowering those around you.

• Willing to gain experience in ‘doing’ what is being asked of others before learning how to train it.

• Effective communicator in front of small-medium sized groups of people.

• Comfortable with ambiguity and experience working in a dynamic environment.

• Have discretion in using budgetary allocations for the region and/or department

• Experience in solar/ off-grid pump systems would be an advantage.

• Experience working in a start-up would be an advantage.

• Experience training experientially would be an advantage

• Work experience as a sales agent is an added advantage

Customer Service Representative

Key Responsibilities

• Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.

• Resolving customer complaints or issues in a timely and efficient manner.

• Providing information to customers about products or services.

• Documenting customer interactions and transactions in a call center software or CRM system.

• Meeting or exceeding performance goals, such as call handling time or customer satisfaction.

• Keeping current with company and industry-related information to ensure accurate information is provided to customers.

• Identifying and escalating complex customer issues to a supervisor or manager as needed.

• Following up with customers to ensure their needs were met.

• Participating in training and development programs to improve skills and performance.

Qualifications

• Bachelor’s Degree, Diploma in Communication, Customer Relations, Public relations, or any relevant field.

• At least 2 years experience working in a call center as a Customer Service Representative;

• Knowledge of call center terminology, applications, and metrics

• Hands-on, detail-oriented, and strong execution skills.

• Good communication skills, both written and spoken, with the ability to interact with customers professionally

• Independent thinkers who can thrive in a fast-paced dynamic environment.

• Have the ability to handle pressure, meet deadlines

• Be organized and be good in time management

• Basic computer skills.

Telesales Team Lead

Key Responsibilities

Sales & Revenue Leadership

• Lead the telesales team to consistently achieve and exceed monthly and quarterly sales targets.

• Drive improvements in lead-to-sale and appointment-to-sale conversion rates.

• Monitor team sales performance and identify opportunities to improve conversion at each stage of the sales funnel.

• Set daily and weekly performance expectations and ensure the team remains on track to achieve targets.

• Identify opportunities for upselling, cross-selling, and add-on sales.

• Monitor revenue and units sold per executive and take corrective action where performance is below expectations.

• Work closely with Sales, Marketing, Customer Experience, and other relevant teams to improve lead quality and conversion.

Lead Management & Pipeline Performance

• Ensure leads are contacted promptly and managed effectively throughout the sales cycle.

• Drive adherence to agreed lead response and follow-up SLAs, including 24–48-hour follow-up requirements.