Customer Experience Reliever

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Customer Experience Reliever

Role Purpose

• The Customer Experience Reliever will support frontline service delivery by serving as the first point of contact for patients and visitors. The role requires professionalism, empathy, and strict adherence to healthcare protocols, including patient confidentiality, data protection, and infection control standards.

• This is a relief role and requires flexibility to cover shifts as assigned.

Key Responsibilities

• Serve as the first point of contact for patients and visitors at the facility.

• Receive, screen, and direct incoming calls, inquiries, and walk-in patients appropriately.

• Support patient registration, appointment coordination, and basic service guidance.

• Communicate clearly and professionally with patients while maintaining empathy and discretion.

• Address patient concerns and complaints promptly and escalate when necessary.

• Maintain accurate records and relay messages to clinical and administrative teams.

• Uphold patient confidentiality, data protection, and infection prevention protocols at all times.