Customer Service Representative

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Customer Service Representative

What We Are Looking For

• A strong appreciation for, or hands-on experience with, diverse fashion trends

• Experience working with any retail commerce platforms

• Familiarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software

• Experience using Shopify

• Proven experience providing email-based customer support

• Excellent written and verbal communication skills

• Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently

• Ability to work independently as well as collaborate effectively within a team environment

• Openness to feedback to ensure the delivery of a high-quality customer service experience

• Confidence in navigating the competitive fashion and e-commerce landscape

• Passion for staying up to date with fashion trends, fabrics, and production processes

• Polite, professional demeanor with excellent interpersonal skills