Customer Service Executive

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.

Customer Service Executive

Position Objective

To deliver high-quality customer service by effectively handling customer inquiries, providing accurate information, and ensuring customer satisfaction through efficient and professional interactions.

Specialized Duties:

• Handle inbound and outbound calls, emails, and chats (whatever applicable) in a professional and timely manner.

• Understand and communicate company products, services, and policies accurately.

• Provide solutions to customer inquiries and resolve complaints effectively.

• Ensure adherence to call scripts, protocols, and quality standards.

• Maintain customer interaction records in the system for future reference.

• Escalate unresolved issues to the appropriate department or supervisor.

• Follow up with customers to ensure their concerns have been addressed satisfactorily.

• Maintain a positive and empathetic attitude while interacting with customers.

• Participate in training programs to enhance product knowledge and customer service skills.

• Support marketing and sales initiatives by providing customers with relevant information (if applicable).

Operational Duties

• Meet performance KPIs which is provided and signed.