Customer Care Executive – Telesales

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.

Customer Care Executive – Telesales

Job Purpose

• The Customer Care Executive – Telesales is responsible for engaging customers through outbound calls to promote products and services, generate sales, identify customer needs, and achieve assigned sales targets. The role involves building strong customer relationships, delivering excellent customer service, and ensuring a positive customer experience while contributing to the organization\’s revenue growth.

Key Responsibilities

Telesales and Revenue Generation

• Make outbound calls to prospective and existing customers to promote products and services.

• Identify sales opportunities and convert leads into successful sales.

• Achieve daily, weekly, and monthly sales targets as assigned.

• Explain product features, benefits, pricing, and applicable terms to customers.

• Upsell and cross-sell relevant products and services to existing customers.

• Follow up on leads and interested customers to maximize conversion rates.

Customer Service and Relationship Management

• Deliver professional, courteous, and customer-focused service during every interaction.

• Understand customer needs and recommend suitable products or services.

• Address customer inquiries, concerns, and objections effectively.

• Build and maintain positive customer relationships to encourage retention and repeat business.

• Handle customer complaints professionally and escalate unresolved issues through the appropriate channels.

Sales Quality and Compliance

• Follow approved sales scripts, processes, and company policies.

• Ensure accurate and transparent communication of product information and sales terms.

• Obtain customer consent and accurately capture customer information and sales details.

• Maintain confidentiality and comply with data protection requirements.

• Adhere to quality assurance standards and client-specific guidelines.

Reporting and Performance Management

• Maintain accurate records of calls, sales leads, conversions, and customer interactions in the designated system.

• Provide timely updates on sales performance, customer feedback, and challenges.

• Participate in coaching, training, and performance review sessions.

• Continuously improve sales techniques, communication skills, and customer engagement.