SENIOR SPECIALIST FUND OPERATIONS

Job purpose

To manage the end-to-end investor operations of all managed funds and Collective Investment Schemes, including on-boarding, KYC and Customer Due Diligence, subscriptions, allocation of units, repurchases, account maintenance, and unit holder registry control. The role ensures that each investor instruction is complete, authorized, processed at the correct price, reconciled, communicated, and supported by a complete audit trail.
Principal responsibilities
Receive and review applications from individual, joint, minor, corporate, institutional, trust, and other permitted investor categories using approved on-boarding requirements.
Perform Know Your Customer verification and Customer Due Diligence, including identification, legal status, beneficial ownership, authorised signatories, contact details, bank information, source of funds, risk classification, sanctions screening, and politically exposed person screening; perform periodic and event-driven KYC reviews and follow up on expired, missing, or changed client information.
Refer high-risk, unusual, incomplete, or potentially suspicious cases to Compliance or the appropriate approving authority and do not activate accounts before all required approvals are obtained.
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Create and maintain investor accounts in the fund administration and registry systems and ensure that each record is complete, accurate, current, and supported by retrievable documentation.
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Receive and validate subscription instructions against cleared funds, investor account details, product eligibility, minimum investment requirements, applicable cut-off times, and required approvals.
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Match incoming funds to investor instructions using approved payment references and investigate unmatched, unidentified, returned, or unallocated funds promptly.
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Calculate and allocate units using the approved NAV and applicable issue-price rules, subject to maker-checker review and final approval; record subscriptions and unit allotments in the registry system, update units in issue, and issue confirmations or statements within approved timelines.
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Maintain a complete subscription and unit-allocation audit trail linking the application, payment, NAV, units allocated, approval, and client confirmation.
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Receive and validate repurchase requests, confirm ownership and available units, verify signatures and payment details, and apply the relevant cut-off and repurchase-price rules; calculate units to be cancelled and repurchase proceeds, including any approved fees or taxes, and prepare payment instructions for authorised review and release.
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Process switches, transfers, changes of investor particulars, bank-detail amendments, mandates, pledges, freezes, and other permitted registry transactions using the required controls.
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Monitor pending repurchases and other instructions through completion and promptly escalate documentation, liquidity, payment, fraud, or service-level issues; issue transaction confirmations and maintain evidence linking each instruction, approval, unit cancellation or change, payment, and client communication.
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Maintain the official unitholder register, including investor details, units held, transaction history, account status, mandates, restrictions, and distribution instructions.
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Reconcile daily subscriptions, repurchases, units issued or cancelled, units in issue, investor cash, and pending transactions to bank records, control accounts, and information provided to Fund Accounting; investigate registry and cash differences promptly, document corrective action, and escalate aged or material exceptions to the Manager Fund Administration and Operations.
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