SPECIALIST OFFICE APPLICATIONS
Job Description
Job purpose
The role is responsible for providing second level operational support and maintenance of Office Applications systems which includes but not limited to active Directory Services, Enterprise Email solution and M365 collaboration platforms (teams, one drive etc), Office Automation applications (SharePoint, Intranet, Optima, smart service, iform etc), Enterprise File Management system. (NetApp), External customer facing platforms (Corporate website, domains etc), Printing services. Incumbent will be responsible to maintain maximum uptime and work closely with business units to achieve organization goals.
Principal responsibilities
Provide Second line support for all Office Application systems by providing operational support with all business units and ensure systems and services are operating at optimal level.
Perform daily system health check and monitoring on all Office Applications systems as per system checklists and prepare daily status report.
Ensure that all issues under Audit, Security and Compliance are attended timely and all raised issues by internal and external auditors are mitigated/resolved on time as per bank policies and procedure.
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Works collaboratively with NOC, SOC and Service Management team by managing all incidents and close all opened tickets within SLA and escalate to vendor in case there is a need.
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Participate on Disaster Recovery activities, system maintenance, Change Management and backup process.
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Working together with other system administrators and vendors in the process of troubleshooting incidents and must be flexible and available for 24/7.
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Coordinate with all relevant business units with regards to training and testing on new and existing application within the unit and attend appropriate training and workshop programs.
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Participate in all ICT projects for holistic visionary and control based on established governance practices and architecture models.
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Carryout other assignment as may be assigning by Manager Office Applications, ICT management and Executive management.
Qualifications required
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Bachelors degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
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