Commercial Operations Manager

Turaco is a micro-insurtech company changing healthcare financing in emerging markets. We provide simple, affordable health and life insurance to low-income earners, distributing our products through partnerships with leading businesses in Kenya and Uganda. Our mission is to act as a safety net, freeing people from the fear of health-related financial shocks.

Commercial Operations Manager

Role Overview

• We are looking for a Commercial Operations Manager to help turn priorities into execution across Turaco’s Commercial Operations organisation.

• You will work across different parts of the business depending on where the biggest operational priorities, problems, and opportunities sit. One week, that may mean helping resolve a billing or reconciliation issue. The next, it may mean improving customer operations performance, coordinating a product launch, working through a partner or underwriter issue, analysing operating data, or driving a cross-functional project with Product, Technology, Finance, or Partnerships.

• We are looking for someone who can understand unfamiliar problems quickly, ask good questions, create clarity where there is ambiguity, and move things forward with urgency.

• You will work closely with the Head of Commercial Operations and leaders across Turaco. Over time, we expect you to take increasingly complex problems and workstreams from problem definition through to resolution.

What You Will Do

Drive Execution

• Take important Commercial Operations priorities and turn them into clear actions, owners, and timelines.

• Follow work through to completion and step in when priorities are slowing down or falling between teams.

• Coordinate execution across Customer Operations, Claims, Policy Administration, billing, insurance operations, partner operations, and other Commercial Operations areas.

• Support major projects, new products, partner launches, system changes, and operational initiatives from planning through execution.

• Bring structure and momentum to priorities that do not have an obvious single owner.

Solve Problems and Unblock Teams

• Get quickly to the root of operational problems and help develop practical solutions.

• Bring together the right teams and people when an issue spans multiple functions.

• Work across Commercial, Product, Policy Administration, Technology, Finance, Partnerships, and other teams to unblock execution.

• Identify risks early and escalate clearly with the problem, impact, options, and recommended next step.

• Challenge assumptions and existing ways of working when they are preventing the business from moving forward.

Understand and Improve Performance

• Use operational data, scorecards, and business information to understand what is working and what is not.

• Identify emerging performance issues and help teams develop practical recovery plans.

• Turn data into clear insights, decisions, and actions rather than reporting for reporting’s sake.

• Help leadership maintain a clear view of the most important operational priorities and risks across markets.

• Support teams to build better performance rhythms, controls, and ways of working.

• Improve processes, SOPs, trackers, controls, and operating routines where greater structure is needed.