OPERATIONS, QA & REGULATORY MANAGER

OPERATIONS, QA & REGULATORY MANAGER

BrighterMonday Consulting

Operations

Today

Easy apply

New

Kampala

Full Time

Healthcare

USh
3,000,000 - 5,000,000

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Job summary

To provide strategic and operational leadership across inventory management, order fulfillment, and logistics; to establish and maintain a robust Quality Management System (QMS); and to oversee all regulatory affairs (including dossiers, licenses, product registrations, and authority relations). The primary objective is to safeguard product quality

Min Qualification:

Bachelors

Experience Level

Mid level

Experience Length

3 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Uganda

Job descriptions & requirements

LocationKampala (Bunga), Uganda

DepartmentOperations / Quality Assurance / Regulatory Affairs

Hierarchical SupervisorManaging Director

Technical SupervisorN/A

Direct ReportsWarehouse Lead, Logistics & Transit Lead, Customer Care Unit Lead, QA & Regulatory Assistant

RemunerationPHARMA - UGX 3,500,000 – UGX 4,500,000

MISSION STATEMENT

To provide strategic and operational leadership across inventory management, order fulfillment, and logistics; to establish and maintain a robust Quality Management System (QMS); and to oversee all regulatory affairs (including dossiers, licenses, product registrations, and authority relations). The primary objective is to safeguard product quality, elevate service levels, and ensure total regulatory compliance to drive business continuity and growth.

KEY DUTIES & RESPONSIBILITIES

• Warehouse Management & Stock Control

• Prepare, schedule, and oversee annual, semi-annual, and rotating stock counts; analyze discrepancies and implement corrective action plans.
• Conduct weekly stock movement analyses to resolve daily operational anomalies proactively.
• Standardize receiving workflows for both imported container shipments and local supplier deliveries.
• Ensure accurate, timely, and compliant product handling (receipts, put-away, transfers, replenishment, and returns).
• Oversee the maintenance and availability of operational equipment (handling gear, vehicles) and consumables.

• Logistics, Customer Care & Fulfillment

• Ensure strict regulatory and normative compliance across all storage and distribution activities.
• Oversee order intake across all channels (telesales, customer care) and enforce strict call schedule adherence.
• Supervise end-to-end processing and dispatch in alignment with high-performance metrics (low error rate, minimal undelivered packages, and strict on-time delivery).
• Manage customer inquiries and complaints promptly, developing long-term service recovery and improvement protocols.

• Financial Control & Operational Governance

• Monitor, manage, and optimize operational expenses (overtime, vehicle fuel costs, and equipment maintenance).
• Exercise delegated site management authority with high accountability and integrity.
• Identify operational non-conformities across inventory, overheads, and service quality; execute and evaluate corrective actions.
• Prepare comprehensive monthly operational summary reports for executive leadership.

• Quality Assurance & QMS Management

• Establish, maintain, and continuously refine the Quality Management System (QMS), aligning Standard Operating Procedures (SOPs), policies, and quality manuals with GDP/GMP standards.
• Oversee document control, change management processes, and staff training records.
• Plan and execute internal audits across warehouse, supply chain, and distribution workflows.
• Lead host activities for external, regulatory, and customer audits, including preparation of necessary documentation.
• Drive non-conformity/deviation management, Corrective and Preventive Actions (CAPA), and effectiveness verification checks through to closure.
• Conduct comprehensive quality risk assessments and implement preventive measures.

• Regulatory Affairs & Compliance