IT Assistant

IT Assistant

BrighterMonday Consulting

IT, Software & Data

Today

Easy apply

New

Kampala

Full Time

Hospitality & Hotel

Confidential

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Job summary

The IT Assistant supports the day-to-day operation, maintenance, and troubleshooting of the hotel's technology systems, including computer hardware, software, networks, telephony, and guest-facing technology. Working under the direction of the IT Manager, the IT Assistant ensures reliable, secure, and efficient IT services across all hotel departments, contributing directly to smooth guest experiences and operational continuity.

Min Qualification:

Bachelors

Experience Level

Entry level

Experience Length

2 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Uganda

Job descriptions & requirements

Information Technology

Reports ToIT Manager

Employment TypeContract TM

PropertyLatitude 0° Kampala

Job Summary

The IT Assistant supports the day-to-day operation, maintenance, and troubleshooting of the hotel's technology systems, including computer hardware, software, networks, telephony, and guest-facing technology. Under the direction of the IT Manager, the IT Assistant ensures reliable, secure, and efficient IT services across all hotel departments, directly supporting smooth guest experiences and operational continuity.

Key Roles & Responsibilities

• Technical Support & Troubleshooting

• Provide first-line technical support to hotel staff across all departments (Front Office, Housekeeping, F&B, Sales, Finance, etc.)

• Diagnose and resolve hardware, software, printer, and peripheral issues promptly.

• Log, track, and escalate unresolved technical issues to the IT Manager as needed.

• Maintain a helpdesk ticketing log for all reported issues and resolutions.

• Systems & Software Support

• Assist in the installation, configuration, and maintenance of Property Management Systems (PMS), Point-of-Sale (POS) systems, and other hotel operational software.

• Support software updates, patches, and license management under IT Manager guidance.

• Assist with user account creation, password resets, and access permissions across hotel systems.

• Network & Infrastructure Maintenance

• Monitor the performance of the hotel's local area network (LAN), Wi-Fi, and internet connectivity.

• Assist in maintaining network cabling, switches, routers, and access points.

• Support guest Wi-Fi systems, ensuring consistent connectivity and prompt resolution of guest connectivity complaints.

• Perform routine checks on servers, backup systems, and other hotel systems as directed.

• Hardware Management

• Set up, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Maintain an inventory of IT assets, including issuing and retrieving equipment.

• Coordinate basic preventive maintenance and cleaning of IT equipment.

• Assist with equipment replacement, upgrades, and disposal in line with hotel policy.

• Guest-Facing Technology Support

• Support in-room entertainment systems, guest Wi-Fi, and meeting/conference room AV setups

• Respond promptly to guest technology-related requests in coordination with Front Office /House Keeping.

• Assist in IT setups for hotel events, conferences, and banquets.

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• Data Security & Backup

• Assist in performing regular data backups for critical hotel systems.

• Support implementation of IT security protocols, antivirus updates, and firewall configurations.

• Report any suspected security breaches, phishing attempts, or system vulnerabilities to the IT Manager immediately.

• Ensure compliance with hotel data protection and confidentiality policies.

• Documentation & Reporting

• Maintain accurate records of IT assets, licenses, warranties, and vendor contacts.

• Document recurring issues and standard troubleshooting procedures for reference.