Field Collection Officer
Job Description
Field Collection Officer
Simplepay
Accounting, Auditing & Finance
Today
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Rest of Kenya
Full Time
Banking, Finance & Insurance
Confidential
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Job summary
We are seeking motivated and skilled Field Collections Agents to join our Collections Department on a retainer and commission basis. The Field Collections Agent will be responsible for recovering aged loans according to the vintages provided by the Collections Manager. This role requires excellent negotiation skills, persistence, and the ability to work independently in the field to achieve and exceed collection targets.
Min Qualification:
Diploma
Experience Level
Mid level
Experience Length
2 years
Language Requirement
English
Working Hours:
Full Time - 8 to 5
Applicant Location
Rest of Kenya, Kenya
Job descriptions & requirements
LocationRest of Kenya
Employment TypeFull Time
Job LevelMid level
Minimum QualificationDiploma
Job Description
- Aged Loan Collections:
Contact clients with aged loans as per the vintages provided by the Collections Manager.
Negotiate repayment plans with clients to recover outstanding amounts.
Conduct field visits to meet with clients in person and facilitate loan recovery.
- Client Relationship Management:
Build and maintain positive relationships with clients to encourage repayment.
Provide clients with information and support regarding their loan status and repayment options.
Address client queries and concerns promptly to ensure satisfactory resolution.
- Field Visits and Verification:
Perform regular field visits to clients' locations to verify information and collect payments.
Assess clients’ financial situations and recommend appropriate repayment plans.
Monitor client activities and provide regular updates to the Collections Manager.
- Reporting and Documentation:
Maintain accurate records of all collection activities, client interactions, and repayment agreements in the system.
Prepare and submit regular reports on collection performance, including progress against targets.
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