Customer Relationship Management

S

Customer Relationship Management

SMARTEC ELECTRONICS LTD

Operations

Today

Easy apply

New

Kampala

Full Time

Retail, Fashion & FMCG

USD
750 - 1000

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Job summary

The CRM Executive will be responsible for managing customer relationships, improving customer satisfaction, and enhancing customer retention for the company's electronic appliances and consumer goods portfolio. This role involves maintaining and updating customer data, assisting in the implementation of CRM strategies, and providing actionable insi

Min Qualification:

Bachelors

Experience Level

Mid level

Experience Length

3 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Kampala, Uganda

Job descriptions & requirements

• KEY RESPONSIBILITIES

2.1 Customer Relationship Management

• CRM Strategy Implementation: Assist in the development and execution of CRM strategies to build and maintain long-term relationships with dealers, retailers, and key accounts.
• Customer Data Management: Maintain and update accurate customer records in the CRM system (e.g., Odoo, Salesforce, or similar). Ensure that customer information is current and correctly categorized for segmentation and reporting purposes.
• Customer Communication: Serve as the primary point of contact for customer inquiries related to electronic appliances and consumer products. Ensure all customer queries are addressed promptly and professionally.
• Dealer & Retailer Engagement: Proactively reach out to dealers and retailers to understand their needs, address concerns, and strengthen business relationships.

2.2 Sales & Marketing Support

• Lead Management: Assist in capturing and managing leads through the CRM system, ensuring that sales opportunities are tracked and followed up effectively.
• Campaign Coordination: Support marketing teams by segmenting customer data for targeted promotions, product launches, and seasonal campaigns. Track the effectiveness of campaigns and share results with the team.
• Reporting & Analysis: Generate regular reports on customer interactions, sales performance, and CRM effectiveness. Provide actionable insights to sales and marketing teams to improve customer engagement and retention.
• Sales Pipeline Management: Monitor the sales pipeline and ensure all opportunities are accurately recorded and updated in the CRM system.

2.3 Customer Retention & Satisfaction