Student Success Coordinator

A

Student Success Coordinator

Astria Learning

2 weeks ago

Easy apply

New

Uganda

Full Time

Education

USh
1,000,000 - 1,500,000

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Job summary

The Student Success Coordinator (SSC) delivers tailored and steady guidance to students. This position is responsible for engaging with students through platforms such as Helpdesk and ManyChat, offering one-on-one assistance, monitoring academic progress, and ensuring timely follow-up on tuition deposits.

Min Qualification:

Bachelors

Experience Level

Mid level

Experience Length

2 years

Language Requirement

English

Working Hours:

Full Time - 8 to 5

Applicant Location

Uganda

Job descriptions & requirements

• Student Support & Communication

Serve as the first point of contact for all student inquiries, providing timely and professional responses via Helpdesk, ManyChat, phone, and other communication channels.

• Student Guidance

Offer one-on-one support to students on academic processes, platform navigation, and procedural questions, ensuring a smooth and supportive experience throughout their learning journey.

• Academic Monitoring & Risk Identification

Track student engagement and academic progress; proactively identify and flag students at risk of falling behind and coordinate appropriate interventions.

• Tuition Collection & Follow-Up

Track and follow up on tuition payments based on term and program. Engage students regarding outstanding payments and escalate unresolved or high-risk cases to the finance team as needed.

• Cross-Functional Coordination

Work collaboratively with academic, finance, and IT departments to resolve student issues efficiently and ensure a unified support experience.

• Student Engagement Activities