Collections Officer

Donswift is seeking a Collections Officer to join their team. This is a full-time position within the financial services sector.

Key Responsibilities

Loan Recovery & Collections

• Follow up on overdue loan accounts via calls, texts, emails, and in-person visits.

• Negotiate repayment plans with delinquent clients in line with company policy.

• Ensure timely collection of arrears, penalties, and outstanding balances.

• Issue demand notices and reminders in line with company guidelines.

Field Follow-Ups & Client Engagement

• Conduct in-person visits to clients’ homes, workplaces, or business premises for follow-up and recovery.

• Verify continued possession, location, and condition of vehicles held as collateral.

• Maintain detailed field visit reports and records of client interactions.

Collateral Management & Repossession Support

• Identify high-risk accounts and recommend repossession when recovery efforts fail.

• Coordinate with approved repossession agents, bailiffs, auctioneers, or legal officers.

• Ensure repossession activities comply with Ugandan law and company procedures.

• Maintain accurate records of repossessed vehicles and their recovery status.

Account Monitoring & Reporting Maintenance

• Monitor the assigned loan portfolio and ageing reports daily.