Business Director & Manager

S

Business Director & Manager

ShokayTech Uganda Limited

Management & Business Development

Today

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New

Kampala

Full Time

Banking, Finance & Insurance

USh
2,000,000 - 2,500,000

Negotiable

Plus Commission

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Job summary

The company operates an installment payment business that enables customers to acquire mobile phones through flexible payment arrangements. The successful candidate will lead a workforce of approximately 30–50 employees, primarily within sales, marketing, and customer service. The role requires a commercially driven individual with strong leadership capabilities, a solid understanding of the mobile phone retail market, and proven experience in business development, sales management, and strategic partnership development.

Min Qualification

Bachelors

Experience Level

Executive level

Experience Length

5 years

Language Requirement

English

Work Type

Full Time

Working Hours

8 to 5

Applicant Location

Uganda

Job descriptions & requirements

Head of Business Operations

DepartmentBusiness Operations

Reports ToManaging Director

IndustryMobile Phone Retail / Installment Financing

• JOB PURPOSE

The Head of Business Operations will be responsible for providing strategic direction and overseeing the company's day-to-day operations to drive business growth, profitability, and operational excellence.

The company operates an installment payment business that enables customers to acquire mobile phones through flexible payment arrangements. The successful candidate will lead a workforce of approximately 30–50 employees, primarily within sales, marketing, and customer service. The role requires a commercially driven individual with strong leadership capabilities, a solid understanding of the mobile phone retail market, and proven experience in business development, sales management, and strategic partnership development.

The successful candidate will be expected to expand the company's market presence, grow its customer base, establish strategic partnerships with mobile phone retailers and vendors, and ensure effective execution of business objectives.

• KEY RESPONSIBILITIES

A. Business Strategy and Operations Management

• Provide overall leadership and direction for the company's business operations.
• Develop and implement operational strategies aligned with the company's growth objectives.
• Oversee daily business activities and ensure efficient coordination across departments.
• Translate organisational objectives into actionable business plans and measurable targets.
• Identify operational challenges and implement solutions to improve efficiency and performance.
• Work closely with senior management to identify business growth opportunities.
• Ensure effective utilisation of company resources to achieve operational and commercial targets.

B. Sales, Marketing and Revenue Growth

• Lead and oversee sales and marketing activities to drive revenue growth and market expansion.
• Develop strategies to increase customer acquisition for the company's installment payment services.
• Set sales targets and ensure teams consistently achieve agreed performance objectives.
• Identify new customer segments and market opportunities to expand business reach.
• Monitor sales performance, conversion rates, and customer acquisition trends.
• Drive marketing initiatives that increase awareness and adoption of the installment payment model.
• Develop strategies to improve customer engagement, repeat business, and retention.

C. Strategic Partnerships and Business Development

• Identify and establish partnerships with mobile phone retailers, distributors, and other relevant vendors.
• Lead negotiations with potential partners to secure commercially beneficial agreements.
• Build and maintain strong relationships with existing business partners.
• Develop partnership strategies that increase product accessibility and customer reach.
• Explore new distribution channels and business opportunities to strengthen the company's market position.
• Monitor partnership performance and ensure mutually beneficial business relationships.
• Represent the company in business development meetings and strategic engagements.

D. Leadership and People Management