Portfolio Officer

KEY RESPONSIBILITIES

• Portfolio monitoring: Track the device loan portfolio daily, including current, overdue, suspended and defaulted accounts.

• Delinquency management: Follow up overdue accounts by aging category and act early on customers showing signs of repayment difficulty.

• Recovery coordination: Work with Agents, RSMs and field teams on defaulted accounts and ensure recovered devices are documented and reconciled.

• Payment follow-up: Monitor promises-to-pay, repayment arrangements and guarantor follow-ups, and verify reported payments with Finance.

• Risk and fraud control: Identify high-risk accounts and report suspected fraud, false customer information or irregularities.

• Data accuracy: Reconcile portfolio records across the company system, Finance and Agent records, and resolve discrepancies.

• Complaints and disputes: Investigate portfolio-related customer complaints such as balance or payment disputes.