Business Resilience Specialist

Role Purpose and Key Responsibilities

Role purpose

The Centre of Excellence (Business Resilience) will drive efficiency and effectiveness to ensure achievement of world class resilience capabilities within the organization.
This role will ensure the transformation and ongoing success of the functional processes, provide a pool of processes, review, re-engineer and automate arduous manual processes thus driving the digital transformation in the company. Manage the implementation of projects/ upgrades such as various IT/ Network & Payment systems within the enterprise
The role will also administer various monthly and ad-hoc management reporting function to ensure accuracy, timely completion and compliance with divisional and corporate policies and procedures as well line management instructions.

Key Responsibilities

• Coaching and training the team on processes, procedures and technical or strategic organizational plans
• Compliance with Vodafone & Vodacom Group Business Resilience Management policy.

• Assist the BRM Manager to conduct Annual Business Impact assessments.

• Assist the BRM in coordinating incidents and crises as per crisis management plan.

• Take part in developing and testing incident and technical recovery plans.

• Implementation of Business Continuity culture across the organization.

• Perform key suppliers risk assessment and ensure adequate BCM plans are developed by suppliers.

• Assist the BRM in the preparation of Business Resilience reports.

• Provide regular updates on performance of the sub process(es).

• Follow the escalation path and non-surprise management philosophy.

• Ensure project timelines are respected and adhered to.

• Ability to manage multiple project workflows at once.

• Driving continuous business process improvements, best practice, and operational efficiencies.To optimise customer satisfaction and add value to the business.Reporting - incorporating the setting of standards. Determine and implement applicable measures with associated benchmarking exercises to measure value added.

• Gain solid knowledge of best practises in other Vodafone markets as well as external markets.