Customer Service Officer job vacancy

Customer Service Officer at UBA

Job titleCUSTOMER SERVICE OFFICER

DivisionOperations

Department/unitOPERATION

Job objective(s)

• responsible for maintaining regular contact with both new and existing customers to support routine account management activities. This includes ensuring that all customer accounts are properly documented and updated in accordance with organizational requirements. Additionally, I provide customers with clear and timely information to enhance their awareness and understanding of the bank’s products and services, helping them make informed financial decisions.

Duties and responsibilities

• Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.

• Ensure effective & timely service delivery to customers.

• Maintain customer-friendly disposition.

• Review account opening documents & ensure timely opening.

• Ensure prompt TAT in line with service level.

• Prepare & render reports timely.

• Acknowledge MICR cheque issued on the system.

• Process customer cheque & card requests.

• Account management & reactivation.

• Process standing instructions.

• Respond timely to reference letters.

• Print off-cycle customer statements.

• Ensure effective utilization of physical assets.

• Maintain up-to-date transaction registers.

• Ensure adequate controls over records.

• Ensure zero fraud/error rates.

• Render timely statements to customers

• Provide the referrals for new account opened and provide debit card( closed Referals)

• Perform Dormant account activations at your branch to achieve acceptable level.

• Ensure Cross selling of bank Products is done i.e Money grammes, Western, agency banking, P.O.S,FX etc

• Ensure Digital Banking Equipment Rate (LEO, Intenate banking, Mobile etc)is done clearly tpo all existing and new clients.

• Growth in Remittances volume by recruiting Western union, Money grammes etc

• Sale of VPP, Pre paid cards

Key performance indicators