Call Center Agent x4

Onfon Microfinance hiring call center agents (04 positions)

OrganizationOnfon Microfinance

PositionCall center agents

Number of positions04

Application deadline: 17 September 2026

Job description

• Handling Inbound and Outbound Calls: Managing customer inquiries, resolving issues, and providing information about products or services.

• Customer Support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.

• Data Entry and Documentation: Recording accurate information into databases and maintaining detailed records of interactions.

• Follow-Up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.

• Adherence to Procedures: Following company scripts and protocols for consistent service delivery.

Qualifications

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Bachelor’s Degree in related field.

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