USA Client Relations & Recruitment Coordinator

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

USA Client Relations & Recruitment Coordinator

Position Summary

• We are seeking a highly organized, professional, and personable USA Client Relations & Recruitment Coordinator to support our U.S.-based clients and recruitment operations in Kenya.

• This hybrid role combines sales support, client relationship management, recruitment, candidate presentation, and onboarding coordination.

• The successful candidate will participate in client discovery and sales conversations, understand staffing requirements, coordinate recruitment processes, interview candidates, prepare shortlisted candidates for client presentations, and support successful placements.

• The ideal candidate is confident communicating with U.S.-based business owners and executives, demonstrates excellent English communication skills, and can manage multiple client and recruitment processes simultaneously.

Key Responsibilities

Sales Support, Client Discovery & Relationship Management

• Participate in introductory, sales, discovery, and strategic planning calls with prospective and existing U.S.-based clients.

• Understand clients’ business operations, staffing needs, organizational structures, culture, technology, schedules, and performance expectations.

• Clearly explain the organization’s services, recruitment process, remote staffing model, onboarding procedures, and ongoing client support.

• Translate client requirements into clear job descriptions, recruitment briefs, and candidate profiles.

• Support follow-up conversations and help move qualified prospective clients into the recruitment process.

• Build and maintain strong professional relationships with clients, identify opportunities for relationship growth, and address client questions and concerns.

• Support the resolution of client issues relating to recruitment and placed professionals.

• Keep management informed of significant client updates, business opportunities, and concerns.

Recruitment & Candidate Management

• Coordinate recruitment searches in line with client requirements and agreed timelines.

• Develop or review job descriptions, recruitment briefs, and candidate assessment criteria.

• Review applications, screen candidates, and conduct virtual or in-person interviews.

• Participate in second-round and final internal interviews where required.

• Evaluate candidates objectively against qualifications, experience, communication skills, and role-specific requirements.

• Identify and recommend suitable candidates for client consideration.

• Communicate professionally with candidates throughout the recruitment process, ensuring they understand the role, compensation, working hours, remote-work requirements, and client expectations.

Maintain accurate recruitment records, candidate updates, and recruitment progress reports.

Candidate Presentation & Client Interview Coordination

• Prepare shortlisted candidates for presentation to clients, ensuring resumes and supporting materials are accurate and professionally presented.

• Prepare candidate summaries, introductory videos, portfolios, and other relevant presentation materials.

• Coordinate interview schedules, meeting links, instructions, and communication between candidates and clients.

• Prepare candidates for client interviews and participate in interviews when required.

• Gather client feedback, communicate interview outcomes, and coordinate next steps.

• Maintain accurate interview outcomes and recruitment decisions in designated tracking systems.

Onboarding & Placement Support

• Coordinate the transition from candidate selection to placement and onboarding.

• Confirm working hours, responsibilities, reporting arrangements, and communication expectations.

• Ensure selected professionals understand their roles, client expectations, schedules, reporting structures, and applicable policies.

• Assist in confirming technology, equipment, connectivity, and system requirements.

• Participate in onboarding meetings and coordinate communication between clients, placed professionals, Recruitment, HR, and Client Support teams.

• Follow up after placement to support a smooth transition and successful start.

Presentations, Outreach & Business Development Support