Senior Maintenance Officer (Re-advertised)

RWANDA ULTIMATE GOLF COURSE LTD COMPANY CODE: 109031590

Rwanda Ultimate Golf Course Ltd
Job Description
Title: Senior Maintenance Officer
Reports To: Head of Facility

Job Purpose

Rwanda Ultimate Golf Course is a private company created to position Rwandaas the best golfing destination in Africa and one of the greatest in the world. Thefirst project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the world famous Gary Player. The facility will also include a five-star clubhouse and other amenities.
Rwanda Ultimate Golf Course is looking for an experienced, hands-on facility maintenance supervisor to lead maintenance operations across our clubhouse and golf course facilities.

The successful candidate will be a strong technical leader who can manage people, vendors, systems, and data in tandem, keeping our facilities safe, reliable, and running to the highest standards our members and guests expect.

Key Responsibilities

Team Leadership & Coordination

• Supervise and lead an expanded team of specialized technicians across electrical, plumbing, HVAC, kitchen equipment, painting, and carpentry, among others

• Develop daily and weekly work schedules, assign tasks via the CMMS, and monitor team performance against agreed turnaround times and quality standards.

• Recruit, onboard, train, and mentor technicians; build a culture of accountability, safety, and continuous improvement.

• Conduct regular team briefings and performance reviews, identifying skills gaps and coordinating relevant training.

CMMS & maintenance operations

• Own day-to-day administration of the CMMS: logging work orders, tracking asset history, scheduling preventive maintenance, and maintaining accurate equipment and parts records.

• Use CMMS data and reporting to identify recurring issues, optimize maintenance schedules, and reduce unplanned downtime.

• Oversee routine maintenance, inspections, and repairs across all clubhouse and course systems, ensuring everything is functioning properly and safely.

• Develop and continuously refine preventive maintenance programs for all major systems and equipment to extend asset life and avoid breakdowns.

• Ensure timely resolution of maintenance issues affecting the building structure, fixtures, kitchen, pool, irrigation, and other course-related infrastructure.

Service Provider & Vendor Management

• Serve as the primary point of contact for all external maintenance service providers (e.g., HVAC specialists, elevator/generator technicians, pool systems, specialized wood, kitchen, and other specialized equipment vendors).

• Coordinate provider schedules, scopes of work, and service level agreements; verify quality and completeness of work delivered before sign off.

• Track provider performance and contract compliance and feed this information into vendor selection and renewal decisions.

• Liaise with suppliers and vendors to source parts, equipment, and materials, negotiating favorable terms where possible.

Problem solving & troubleshooting

• Respond to emergency maintenance calls and troubleshoot technical issues promptly, escalating to specialist providers when required.

• Diagnose problems across electrical, plumbing, HVAC, kitchen, pool, and other systems, and propose effective, cost-conscious solutions.

Quality control & compliance

• Conduct regular inspections to confirm maintenance work meets internal standards, manufacturer specifications, and industry best practice.

• Review and sign off on work completed by both in-house technicians and external providers.Ensure all maintenance activities comply with health and safety regulations, including safe handling of tools, equipment, and hazardous materials.

• Implement, communicate, and enforce safety protocols across the team and contracted providers.

Inventory & Spare Parts Management