Branch Manager

OrganizationASA International (Rwanda) PLC.

Position Title: Branch Manager

DepartmentOperations

Date of Advertisement3rd November 2026

Reports ToArea Manager

Duty StationRegional branches across Rwanda (Outside Kigali).

Expected Start DateAs soon as possible.

Employment TypeFull-time

Contract Type: Open-ended employment contract.

About the ASA International (Rwanda) Plc

ASA International (Rwanda) Plc (subsequently referred to as “ASA Rwanda”) is a for-profit, deposit taking Microfinance Institution licensed by National Bank of Rwanda and incorporated under The Companies Act, No.103495622 in Rwanda in 2014 and started operations in 2016, currently serving small business through Loans and savings in 37 branches across the country. ASA Rwanda is a subsidiary of ASA International listed on London Stock Exchange, one of the world’s largest international Microfinance institutions in the world operating in 13 countries in Africa and Asia.

VisionReduce poverty by improving the lives of the underprivileged with a key focus on female entrepreneurs.

MissionWe have a strong commitment to financial inclusion and socioeconomic progress.

Objective: Providing Microfinance loans for business purpose to low-income entrepreneurs with an objective of improving financial inclusion and realize socioeconomic progress. Our loans provide an alternative to low-income entrepreneurs without access to credit from traditional banks. We provide these loans using the ASA Model.

Function summary

The Branch Manager is responsible for the overall management and performance of the branch, ensuring operational excellence, staff supervision, portfolio growth, client satisfaction, and compliance with company policies and procedures. The role requires strong leadership, attention to detail, and field-level engagement to maintain high-quality service delivery and financial discipline.

Key Responsibilities

Branch Operations and Administration

• Oversee daily branch operations, administration, facilities, resources, and compliance with company policies.

• Ensure effective coordination with Head Office and proper management of branch assets and expenditure.

Staff Leadership and Performance Management

• Lead, supervise, and motivate branch staff, including Loan Officers and Assistant Branch Managers.

• Set performance targets, monitor productivity, conduct staff appraisals, and support staff development.

• Ensure compliance with HR policies, staff conduct, and reporting procedures.

B usiness Development, Stakeholder Engagement and Staff Welfare

• Identify new markets and opportunities for group lending through market assessments and competitor analysis.

• Drive client acquisition, group formation, portfolio growth, and effective allocation of field territories.

• Build strong relationships with community leaders and local stakeholders.

• Maintain professional relationships with local authorities, institutions, and community stakeholders.

• Oversee branch expenditure, procurement, staff accommodation, and welfare arrangements.

• Promote the organization's reputation and ensure a professional working environment.

Group Lending Operations and Field Supervision

• Oversee group formation, client verification, loan assessments, conduct field visits and adherence to group lending procedures.

• Monitor group meetings, savings collections, loan repayments, and staff-client relationships.

• Provide field supervision and support to Loan Officers and ensure quality service delivery.

Credit Management and Portfolio Quality

• Review and approve loans within delegated authority and ensure compliance with credit policies.

• Monitor loan disbursements, repayment performance, PAR, overdue accounts, and bad debts.

• Lead recovery efforts, including a regular visit to overdue or bad debt clients.

• Promote responsible lending and implement strategies to minimize credit risk and loan defaults.

Savings and Financial Management

• Supervise savings mobilization, collections, withdrawals, and client exit procedures.

• Oversee branch cash management, bank transactions, fund transfers, and liquidity.