Parts & Services Manager

WHO WE ARE

Tractafric Equipment has been an exclusive distributor of Caterpillar equipment for over 85 years, operating in 10 African countries: Burundi, Cameroon, the Republic of the Congo, Gabon, Equatorial Guinea, Morocco, the Central African Republic, the Democratic Republic of Congo, Rwanda, and Chad.
As a market leader, Tractafric Equipment provides equipment for projects across a wide range of industries, offering an extensive range of new and used equipment, as well as rental solutions. Its portfolio includes mining equipment, construction and public works machinery, forestry equipment, spare parts, industrial and marine engines, power plants, generator sets, and material-handling equipment.

YOUR ROLE

As part of its ongoing efforts to strengthen its teams, Tractafric Equipment Rwanda is recruiting a Parts & Services Manager to lead and coordinate the activities of its Spare Parts and Customer Service (SCES) departments.
Reporting directly to the Managing Director, the successful candidate will be responsible for the operational, commercial, and financial performance of both departments.
The role involves driving revenue growth, improving profit margins, controlling costs, and ensuring customer satisfaction, while maintaining effective management of human, logistical, and technical resources.
In-depth proficiency in IRIUM software, substantial experience in managing CATERPILLAR spare parts, and sound technical knowledge of CATERPILLAR equipment are essential requirements for this position.

KEY RESPONSIBILITIES

• Strategic Management and Financial Performance

• Define and implement commercial and operational strategies for the Spare Parts and Services departments, in line with Group guidelines.

• Ensure the achievement of revenue, margin, and profitability targets.

• Prepare, monitor, and analyze budgets, dashboards, and key performance indicators (KPIs).

• Optimize operating costs and ensure rigorous management of resources and investments.

• Identify growth opportunities and implement action plans to improve the performance of both departments.

• Provide regular reports to General Management on departmental performance and results.

• Spare Parts Management – Parts

• Oversee commercial, marketing, logistics, and administrative activities related to spare parts.

• Increase sales, improve margins, and expand the customer portfolio, particularly among key accounts.

• Supervise sales prospecting, customer visits, customer retention initiatives, and marketing activities.

• Ensure optimal management of inventory, procurement, orders, and delivery lead times.

• Maintain spare parts availability, control acquisition costs, and optimize inventory turnover.

• Coordinate activities between the sales teams, warehouse, and administrative functions.

• Develop sales of genuine CATERPILLAR parts and ensure the accurate identification of parts compatible with customers’ equipment.

• After-Sales Service Management – Services

• Contribute to the development of technical training activities and the continuous improvement of the skills of both employees and customers.