Operations Manager job vacancy

Job PostedOctober 23, 2026

Sponsored
WEDAC Microfinance Institution Limited
Dar es Salaam Administration Jobs Full time Jobs

WE ARE HIRING!

Operations Manager

Duty StationMonduli, Arusha, Tanzania

Employment TypeFull-Time

Reporting ToGeneral Manager

Application Deadline: 15 November 2026

About WEDAC

WEDAC Microfinance Institution Ltd is a licensed microfinance institution committed to empowering underserved communities through accessible financial services, with a particular focus on women, smallholder farmers, entrepreneurs, and rural households.

As part of our strategic growth agenda, WEDAC is strengthening its operational capacity and expanding its presence across Arusha and Manyara Regions.

We are seeking a dynamic, experienced, and results-oriented Operations Manager to lead our day-to-day operations, strengthen institutional performance, and spearhead our branch expansion strategy.

Position purpose

The Operations Manager will provide strategic and operational leadership to ensure efficient service delivery, sustainable loan portfolio growth, effective risk management, and successful expansion into new markets.

The successful candidate will play a central role in translating WEDAC’s growth strategy into measurable operational results.

Key responsibilities

• Operational leadership & performance

• Oversee WEDAC’s daily microfinance operations across existing and new service locations.

• Develop and implement operational plans aligned with institutional strategic objectives.

• Establish efficient systems, procedures, and performance monitoring mechanisms.

• Supervise field operations, loan administration, collections, and branch activities.

• Improve staff productivity, operational efficiency, and customer service.

• Branch expansion & business growth

Lead the establishment and operationalization of WEDAC’s proposed branches in Mbulu, Dongobesh, and Katesh.

• Develop practical branch rollout plans, staffing structures, budgets, and performance targets.

• Identify business growth opportunities in underserved rural markets.

• Drive customer acquisition, loan portfolio expansion, and market penetration.

• Ensure new branches achieve operational efficiency and progress toward financial sustainability.

• Develop strategies to reduce field operational costs while increasing customer outreach.

• Loan portfolio management & risk control

Monitor portfolio quality, repayment performance, and delinquency trends.

• Implement effective loan monitoring and recovery strategies.

• Strengthen credit assessment, disbursement, and collection procedures.

• Establish early-warning mechanisms for portfolio deterioration.

• Ensure compliance with institutional credit policies and applicable Bank of Tanzania regulations.

• Team leadership & capacity development

Supervise and mentor branch officers, field officers, and operational teams.

• Establish clear performance targets and accountability mechanisms.

• Coordinate staff recruitment, training, deployment, and performance evaluations.

• Promote a culture of integrity, teamwork, accountability, and results.

• Operational systems & reporting