HR Officer – Ops

4G Capital (4th Generation Capital) is Africa’s fastest fintech providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt. Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses …

HR Officer – Ops

We are seeking a proactive, detailed-oriented, and service-driven HR Officer (People Operations) to join our People & Culture team in Nairobi.

In this pivotal role, you will be the backbone of our day-to-day HR operations, ensuring seamless service delivery across our branches and field teams. You will drive HRIS migration and automation, manage employee relations within strict service levels, uphold strict compliance with Kenyan labor laws, and leverage data to optimize our people processes.

Key Responsibilities

• Employee Relations & Case Management: Coordinate assigned ER cases, disciplinary hearings, and PIPs with fairness and compliance, meeting a strict 10-day SLA for closure.

• HRIS Digitization & Automation: Lead the migration of our organizational directory into our HRIS, automate document workflows, and implement a streamlined post-probation tracking system.

• Field Team Support: Serve as the first line of HR support for our field teams, resolving ticketing inquiries via Hiver efficiently and responsively.