Field Recovery Agent
Job Description
4G Capital (4th Generation Capital) is Africa’s fastest fintech providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt. Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses …
Field Recovery Agent
Why This Role Matters
- As a Field Recovery Agent, you are vital to sustaining our mission. In our ecosystem, collections are not about rigid enforcement; they are about helping entrepreneurs recover, rebuild, and succeed while safeguarding the financial health of our organization. You will combine relationship management, empathetic negotiation, and field strategy to
- turn challenging situations into opportunities for customer recovery and long-term success.
Key Responsibilities
- Proactive Account Management: Oversee assigned delinquent customer portfolios to ensure timely payment recovery while consistently achieving daily and monthly performance targets.
- Ethical Recovery & Problem Solving: Investigate customer queries, resolve disputes, and develop practical, personalized repayment solutions that balance customer needs with commercial outcomes.
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