Project Assistant

At Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide. We work in eight countries across Africa and Asia, and in 2017 alone, we facilitated crop and livestock insurance cover to 611,000 farmers in Kenya, Rwanda, Uganda, Nigeria, Ethiopia and Malawi. We are recruiting to fill the following position below:

Project Assistant

About the Role & Project

• The Project Assistant  will report directly to the National Project Coordinator and support the coordination and implementation of the Human–Wildlife Conflict Management System across assigned conservation regions and counties. Operating from the National Command Centre, the Project Assistant will oversee operations within their designated portfolio of regions, tracking field activities, supporting verification workflows, maintaining project records, and facilitating communication among regional, county, and field teams.

Key Responsibilities

Strategic Field Operations & Regional Coordination

• Support coordination of field operations across assigned Wildlife Conservation Regions and counties.

• Support Regional  Officers in coordinating day-to-day field activities, verification, and case administration.

• Maintain communication and follow-up between field teams, the National Command Centre, KWS, and the State Department for Wildlife.

• Support implementation and compliance with approved SOPs, SLAs, and quality standards across county and ward structures.

Field Verification & Claims Process Oversight

• Assist the National Project Coordinator in tracking and coordinating field teams conducting incident verification.

• Follow up on timely site visits and compliance with digital data collection requirements, including geo-tagged photographs, GPS mapping, witness statements, and verification forms.

• Support in Tracking  submission and completeness of required supporting documentation, including police abstracts, medical reports, post-mortem reports, and ownership documentation.

• Flag incomplete, duplicate, or inconsistent claims and escalate them directly to the National Project Coordinator for review.

Sensitive Incident Management & Escalation

• Support the National Project Coordinator in tracking and escalating sensitive and high-priority cases, including human fatalities, serious injuries, livestock losses, and major crop damage.

• Maintain accurate and confidential records for sensitive incidents to support the National Project Coordinator’s reporting and decision-making.

• Support coordination with KWS Wardens, National Police Service, medical personnel, local administration, and other relevant stakeholders.

• Ensure all priority cases are promptly brought to the immediate attention of the National Project Coordinator for direction.

Field Logistics, Inventory & Equipment Oversight

• Support the National Project Coordinator in coordinating field deployments and operational logistics across assigned counties.

• Track allocation and utilization of motorcycles, smartphones, airtime/data bundles, fuel, protective gear, and other field resources.

• Maintain updated equipment and deployment records and follow up on maintenance and repair requirements.

• Liaise with the Logistics and Inventory Unit on behalf of the National Project Coordinator to address field resource gaps and minimize operational disruptions.

Manpower & Performance Management

• Support the National Project Coordinator in the onboarding, deployment, and coordination of field personnel at national, regional, county, and ward levels.

• Maintain updated records of field personnel, assignments, and deployment status.