IT Assistant

RWANDA ULTIMATE GOLF COURSE LTD COMPANY CODE: 109031590

JOB DESCRIPTION

TitleIT Assistant

Place of WorkRwanda Ultimate Golf Course Ltd

Report toIT Manager

Job Purpose

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, in order to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.
The IT Assistant provides first-level technical support to all users and assists in maintaining IT systems and equipment. The role focuses on troubleshooting, user assistance, and ensuring that all IT operations run smoothly across the facility.

Key Responsibilities

• The IT Assistant will be responsible for the day-to-day operation of the CCTV system and the CCTV control room, including monitoring cameras, checking, ensuring all cameras are working, and reporting incidents or faults promptly.

• The IT Assistant will help maintain the server room, ensuring it is clean, secure, properly cooled and organized, with cabling, power backup (UPS) and network equipment checked regularly and any issues reported to the IT Manager.

• The IT Assistant will support network and telephone systems, Wi-Fi coverage, point-of-sale (POS) and other IT equipment used across the golf course, clubhouse and other facility areas.

• The IT Assistant will perform basic backups, keep records of equipment and system faults, and follow all IT security and safety procedures, including controlled access to the server and CCTV rooms.

• The IT Assistant serves as the first point of contact for all IT-related issues, providing timely support to staff across departments.

• The IT Assistant will assist in installing, configuring, and maintaining computer systems, printers, and other IT equipment.

• The role includes troubleshooting basic hardware, software, and network issues, escalating more complex problems to the IT Manager.

• The IT Assistant in collaboration with IT Team will support users with login issues, email setup, system access, and general IT-related queries.

• The IT Assistant will assist in maintaining inventory of IT equipment and ensuring proper asset tracking.

• The role involves supporting the setup of workstations, meeting rooms, and event-related IT requirements.